Privacy

Updated November 2, 2026.

Before and after payment

Before payment, MendVid receives the filename and file size used to create your job, plus the order email you enter before checkout. We do not ask you to verify that email before payment. The media itself stays on your device. After confirmed payment, you choose the original again and upload it, along with an optional matching healthy reference.

How files are processed

Uploaded media is stored privately on our server. Repair programs process one job at a time in a container without network access. A usable result may produce a separate review sample. Video samples are watermarked; audio samples are shortened and photo previews reduced in size. Media endpoints require confirmed payment and either the original job access credentials or a verified email session matching the order.

Media files, references, recovered results and intermediate media are automatically removed after 24 hours. The job page shows the current expiry. Temporary repair intermediates are removed after processing. You can also delete stored job media when no attempt or upload is active. Keep your original file.

Payments and job information

Creem handles hosted checkout and payment information. MendVid stores the payment identifiers, confirmed payment state, order email, payment-provider email, payment time and amounts, job status, technical result summary and SHA-256 original-file fingerprint needed to reconcile the purchase and prevent duplicate charges. MendVid does not receive your card number. Order and payment metadata, including the order email and original-file fingerprint, remains after media deletion so you can find paid orders and use eligible retries without a fixed entitlement expiry. Failed attempts need support approval before another attempt. Renaming the same original is allowed; changing its contents requires a separate paid job.

Order emails and recovery

We send a payment confirmation to the order email after verifying payment. Entering that address on the order recovery page requests a six-digit email code. Codes expire in 10 minutes, work only in the browser that requested them and are limited to five verification attempts. A successful verification creates an essential email access cookie valid for 24 hours. It lets you view paid orders for that email, including records with suspended payment access. Signing out removes that email session. If you entered the wrong email before payment, contact support with your order number so we can verify and correct it.

Recovery codes are generated when sent. We retain a code digest rather than its plaintext, and keep delivery status for troubleshooting. Pending or uncertain email delivery does not change your confirmed payment. Short-lived recovery challenges and email sessions are cleared after expiry.

Browser storage and access

An essential session cookie protects access to your jobs. Your browser can store job IDs and private recovery keys so you can restore access. Anyone holding a recovery link can access that job; keep it private. Google Analytics loads on public pages only if you choose “Allow analytics.” It uses analytics cookies to measure visits and general traffic sources. We exclude private repair and order recovery pages and do not send your email, videos, filenames, job IDs, verification codes or recovery keys to Google Analytics. Page addresses exclude query strings and fragments; referring addresses are reduced to the website origin. Advertising features and automatic interaction measurement are disabled. You can decline or withdraw consent using “Cookie preferences” in the footer of a public page. We also respect Global Privacy Control and Do Not Track browser signals. Essential job access continues to work when analytics is off. Google’s privacy policy explains how Google handles the data it receives.

Optional email contact

If you choose to contact us from an unsuccessful result page, your own email application handles that message and any file links you share. No email or attachment is sent automatically. We process only the copies you choose to provide. After a successful manual repair change, we delete video copies held by our team before notifying you to re-upload your original to the same paid job.