Repair terms

Updated November 2, 2026.

What you purchase

US$9.99 buys a repair attempt for one MP4, MOV, WAV, M4A or JPEG file. Applicable tax is shown by Creem at checkout. Payment must be confirmed before upload, repair or result preview.

Recovery is not guaranteed. The fee covers the work of attempting repair and is not refunded if the attempt is unsuccessful, incomplete or cancelled after it starts. This policy does not limit rights that cannot be waived or the payment processor’s applicable rules.

Acceptable use

You must not upload, submit, or use MendVid to process any NSFW, adult, pornographic, or sexually explicit content. This restriction applies to damaged recordings, healthy reference clips, and files shared for manual support.

Submit only media you have the rights and permissions to process. We may refuse requests or stop processing content that violates these terms.

Your file and result

Keep your original recording and submit only media you have permission to process. Rebuilding a container cannot recreate media that was never written, overwritten or physically lost. Supported repair paths depend on the codec and data that remains. A matching healthy reference may be required.

Some repair paths re-encode video or JPEG images; recovered photos may lose metadata and image quality. WAV support is limited to PCM files with recognisable format information; M4A supports one audio track and reconstruction may require a matching reference. JPEG support is limited to image data the decoder can read. A recovered result can be partial or have uncertain timing. Passing structural and full-decode checks does not establish original completeness, subjective quality or exact audio/video synchronization.

Review and download

After a paid attempt produces a usable result, you can review a sample and download the recovered file. Video samples are watermarked, audio samples cover only the first 12 seconds, and photo previews are reduced in size. A sample does not establish that the entire result is usable.

Files and retries

Each file may be up to 1 GB. Uploaded files and recovered results are automatically removed after 24 hours; the job page shows their expiry. Download your result before then. Adding a required reference or using an eligible retry stays on the same paid job. A paid job cannot be switched to a different original file.

Availability and payment access

Attempts are queued and processing time varies. If the service is interrupted, keep your original and retry the same paid job when it becomes available. Refunds or disputes reported by the payment provider suspend that job’s repair and media access.